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Thingbits Electronics

India's trusted store for Raspberry Pi, Arduino, sensors, 3D printers, and maker electronics.

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All open rolesCustomer Experience

Customer Support Specialist

Mumbai (Mulund West)On-siteFull-time1-3 years
Apply for this Role

About the role

Our customers range from a 14-year-old building their first robot to a startup CTO ordering prototyping parts. Both deserve fast, knowledgeable, honest answers. Support at Thingbits isn't a script-reading job. It's part product advice, part order detective work, and part relationship building.

You'll work in our in-house support inbox, which puts WhatsApp, Gmail, and webchat in one place with full order and catalog context at your fingertips.

What you'll do

  • Answer pre-sales and order questions across WhatsApp, email, and chat within our response-time targets
  • Help customers choose the right components, and escalate deep technical questions to the engineering team
  • Investigate and resolve order issues: delays, damages, returns, and refunds, coordinating with operations
  • Handle 3D printing service enquiries: quote questions, file issues, and production status updates
  • Turn recurring questions into help-page and product-page fixes with the merchandising team

What we're looking for

  • 1+ years in customer support, ideally for e-commerce or a technical product
  • Clear, friendly written English and Hindi. You write like a person, not a template
  • Calm under pressure and genuinely happy when a customer's problem gets solved
  • Organized enough to keep dozens of open conversations from slipping

Bonus points

  • Hobby experience with electronics, Arduino, Raspberry Pi, or 3D printing
  • Marathi and other regional languages
  • Experience with helpdesk or shared-inbox tools

How to apply

Email your resume to [email protected] with the role in the subject line, and a few honest lines on why you're the one.

Built, printed, or soldered something you're proud of? Tell us about it. It counts for more than you'd think.

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